False positives are expensive. When a legitimate user, partner, or customer gets blocked, the impact is immediate: failed logins, broken integrations, and support tickets. IP Dispute Manager is now live, giving you a clean workflow to accept disputes, review context, and take action without slowing down security.

It is available in the FraudGuard app and via API.

What Is IP Dispute Manager?

IP Dispute Manager is a dispute workflow for IP reputation enforcement. It lets blocked users submit a dispute, captures a full context snapshot, and gives your team a clear decision path that updates your custom lists automatically.

The goal is simple: reduce false positives without weakening security.

How It Works

  1. Share a public dispute link Each customer gets a unique, BotGuard-protected dispute URL from the app. It is perfect for WAF 403 pages, “access denied” screens, or support workflows where users need a fast way to request an exception.

  2. User submits their details The form collects the IP, name, and email. The IP is pre-filled and validated.

  3. Context is captured automatically FraudGuard snapshots the full v5 IP reputation context (risk, threat, ASN/ISP, geo, and list membership) at the time of submission.

  4. Decide: allowlist, blacklist, or dismiss The customer reviews context in the app (or via API) and chooses the outcome. The decision updates their custom lists immediately.

What You See in the App

  • Dispute queue with status filters (pending, allowlisted, blocklisted, dismissed)
  • Full IP context snapshot for fast review
  • One-click decisions that update allowlist or blacklist

Who Should Use It

  • Security teams that need a safe exception path without weakening enforcement
  • B2B platforms where partner access must be restored quickly
  • Enterprises with compliance or audit requirements for IP decisions

Availability

IP Dispute Manager is available on the Professional plan ($99+) and above.

Summary

IP Dispute Manager is built for the real-world case where a legitimate user gets blocked. It provides a fast, auditable path to correct false positives and keeps enforcement accurate through customer-specific allowlists and blocklists.

Get started in the FraudGuard app or dive into the IP Dispute Manager API documentation.